Henkilönnimi
Nimeke- ja vastuullisuusmerkintö Check-in, check-out : managing hotel operations
Julkaistu Pearson , Upper Saddle River : 2013.
UDK-luokituskoodi
Painos
Ulkoasutiedot
Yleinen huomautus Part 1. The hotel industry - The traditional hotel industry - The modern hotel industry - The structures of the hotel industry. Part 2. The reservation process - Forecasting availability and overbooking - Global reservations technologies - Individual reservations and group bookings. Part 3. Guest services and rate structures - Managing guest services - From arrival to rooming - The role of the room rate. Part 4. The revenue cycle - Billing the guest folio - Cash or credit: the city ledger. Part 5. Technology - The night audit - Hotel technology.
Asiasana
Asiasana - Kontrolloimaton
Henkilönnimi
ISBN
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*250 $a9th ed.
*260 $aUpper Saddle River :$bPearson ,$c2013.
*300 $axv, 434 s. :$bkuv.
*500 $aPart 1. The hotel industry - The traditional hotel industry - The modern hotel industry - The structures of the hotel industry. Part 2. The reservation process - Forecasting availability and overbooking - Global reservations technologies - Individual reservations and group bookings. Part 3. Guest services and rate structures - Managing guest services - From arrival to rooming - The role of the room rate. Part 4. The revenue cycle - Billing the guest folio - Cash or credit: the city ledger. Part 5. Technology - The night audit - Hotel technology.
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*650 7$aluokitukset$2ysa
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*650 7$atietojärjestelmät$2ysa
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^
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Korvaava tuote: 9781292021102 Now in its Ninth Edition, Check-in Check-Out remains the leading guide to managing profitable hotel operations. Extensively revised to reflect the industry’s rapid change, it presents rich detail about best practices and future directions, while offering the widest coverage of any book in the field. Students gain an intuitive understanding based on the flow of the guest’s experience: through reservation, arrival, registration, service purchasing, departure, billing, and recordkeeping. The entire rooms division is covered thoroughly, and linked to other hospitality functions, related industries, and the broader economy. Extensive new coverage includes: increased internationalization; green operations; new financing sources; boutique and urban collections; new reservations strategies; and much more. This edition has been streamlined to help students learn more in less time, and contains 150+ exhibits to promote visual learning.